Rosemary Batt: search on Z-Library

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1

Managing Customer Services: Human Resource Practices, Quit Rates, and Sales Growth

Journal:

The Academy of Management Journal

Year:

2002

Language:

english

File:

PDF, 371 KB

english, 2002

2

Strategic Dilemmas: How Managers Use HR Practices to Meet Multiple Goals

Lee, Jae Eun, Batt, Rosemary, Moynihan, Lisa M.

Journal:

British Journal of Industrial Relations

Year:

2018

Language:

english

File:

PDF, 262 KB

english, 2018

3

Human Resources Practices as Predictors of Work-Family Outcomes and Employee Turnover

Rosemary Batt, P. Monique Valcour

Journal:

Industrial Relations: A Journal of Economy and Society

Year:

2003

Language:

english

File:

PDF, 180 KB

english, 2003

4

HOW SUPERVISORS INFLUENCE PERFORMANCE: A MULTILEVEL STUDY OF COACHING AND GROUP MANAGEMENT IN TECHNOLOGY-MEDIATED SERVICES

XIANGMIN LIU, ROSEMARY BATT

Journal:

Personnel Psychology

Year:

2010

Language:

english

File:

PDF, 264 KB

english, 2010

5

Employer-Centered Training for International Competitiveness: Lessons from State Programs

Paul Osterman and Rosemary Batt

Journal:

Journal of Policy Analysis and Management

Year:

1993

Language:

english

File:

PDF, 1.65 MB

english, 1993

6

Worker Participation in Diverse Settings: Does the Form Affect the Outcome, and If So, Who Benefits?

Rosemary Batt, Eileen Appelbaum

Journal:

British Journal of Industrial Relations

Year:

1995

Language:

english

File:

PDF, 1.40 MB

english, 1995

7

Strategic segmentation in front-line services: matching customers, employees and human resource systems

Journal:

International Journal of Human Resource Management

Year:

2000

Language:

english

File:

PDF, 235 KB

english, 2000

8

Electronic Monitoring and Control at Work: What Is It Good For?

Journal:

Perspectives on Work

Year:

2011-2010

Language:

english

File:

PDF, 3.22 MB

english, 2011-2010

9

The Industrial Relations Field 100 Years Later: The âLabor Questionâ Is More Important Than Ever: Letter from the Editors

Batt, Rosemary, Kahn, Lawrence

Journal:

Industrial and Labor Relations Review

Year:

2020

File:

PDF, 42 KB

2020

10

The Economics of Teams among Technicians

Journal:

British Journal of Industrial Relations

Year:

2001

Language:

english

File:

PDF, 178 KB

english, 2001

11

Who Benefits from Teams? Comparing Workers, Supervisors, and Managers

Journal:

Industrial Relations: A Journal of Economy and Society

Year:

2004

Language:

english

File:

PDF, 184 KB

english, 2004

12

Employer Strategies and Wages in New Service Activities: A Comparison of Co-ordinated and Liberal Market Economies

Rosemary Batt, Hiroatsu Nohara, Hyunji Kwon

Journal:

British Journal of Industrial Relations

Year:

2010

Language:

english

File:

PDF, 166 KB

english, 2010

13

HOW HIGH PERFORMANCE HUMAN RESOURCE PRACTICES AND WORKFORCE UNIONIZATION AFFECT MANAGERIAL PAY

ALEXANDER J. S. COLVIN, ROSEMARY BATT, HARRY C. KATZ

Journal:

Personnel Psychology

Year:

2001

Language:

english

File:

PDF, 1.68 MB

english, 2001

14

The viability of alternative call centre production models

Rosemary Batt, Lisa Moynihan

Journal:

Human Resource Management Journal

Year:

2002

Language:

english

File:

PDF, 320 KB

english, 2002

15

The scope and trajectory of strategic HR research: evidence from American and British journals

Batt, Rosemary, Banerjee, Mallika

Journal:

International Journal of Human Resource Management

Year:

2012

Language:

english

File:

PDF, 175 KB

english, 2012

16

Global Competition's Perfect Storm: Why Business and Labor Cannot Solve Their Problems Alone

Denise M. Rousseau and Rosemary Batt

Journal:

The Academy of Management Perspectives (AMP)

Year:

2007

Language:

english

File:

PDF, 1.31 MB

english, 2007

17

Managing the Human Factor: The Early Years of Human Resource Management in Amencan Industryby Bruce E. Kaufman;Hired Hands or Human Resources? Case Studies of HRM Programs and Practices in Early American Industryby Bruce E. Kaufman

Review by: Rosemary Batt

Journal:

Industrial and Labor Relations Review

Year:

2010

Language:

english

File:

PDF, 468 KB

english, 2010

18

A Letter from the Editors

Rosemary Batt and Lawrence Kahn

Journal:

Industrial and Labor Relations Review

Year:

2011

Language:

english

File:

PDF, 273 KB

english, 2011

19

Sustainable Prosperity in the New Economy? Business Organization and High-Tech Employment in the United Statesby William Lazonick

Review by: Rosemary Batt and Jae Eun Lee

Journal:

Industrial and Labor Relations Review

Year:

2011

Language:

english

File:

PDF, 519 KB

english, 2011

20

Offshoring White-Collar Work || Service Management and Employment Systems in U.S. and Indian Call Centers [with Comment and Discussion]

Rosemary Batt, Virginia Doellgast, Hyunji Kwon and Vivek Agrawal

Journal:

Brookings Trade Forum

Year:

2005

Language:

english

File:

PDF, 3.84 MB

english, 2005

21

Call Center Workers in International Perspective

ROSEMARY BATT, DAVID HOLMAN and URSULA HOLTGREWE

Journal:

Perspectives on Work

Year:

2007

Language:

english

File:

PDF, 707 KB

english, 2007

22

A Primer on Private Equity at Work

Appelbaum, Eileen, Batt, Rosemary

Journal:

Year:

2012

Language:

english

File:

PDF, 678 KB

english, 2012

23

Extra Issue: Industry Studies of Wage Inequality || Explaining Wage Inequality in Telecommunications Services: Customer Segmentation, Human Resource Practices, and Union Decline

Journal:

Industrial and Labor Relations Review

Year:

2001

File:

PDF, 2.68 MB

2001

24

The Revitalization of the CWA: Integrating Collective Bargaining, Political Action, and Organizing

Harry C. Katz, Rosemary Batt and Jeffrey H. Keefe

Journal:

Industrial and Labor Relations Review

Year:

2003

Language:

english

File:

PDF, 731 KB

english, 2003

25

Extra Issue: Industry Studies of Wage Inequality || Explaining Wage Inequality in Telecommunications Services: Customer Segmentation, Human Resource Practices, and Union Decline

Journal:

Industrial and Labor Relations Review

Year:

2001

Language:

english

File:

PDF, 2.68 MB

english, 2001

26

White Collar Blues: Management Loyalties in an Age of Corporate Restructuring.by Charles Heckscher

Review by: Rosemary Batt

Journal:

Industrial and Labor Relations Review

Year:

1996

Language:

english

File:

PDF, 439 KB

english, 1996

27

Employee Voice, Human Resource Practices, and Quit Rates: Evidence from the Telecommunications Industry

Rosemary Batt, Alexander J. S. Colvin and Jeffrey Keefe

Journal:

Industrial and Labor Relations Review

Year:

2002

Language:

english

File:

PDF, 821 KB

english, 2002

28

Global Competition's Perfect Storm: Why Business and Labor Cannot Solve Their Problems Alone.

Rousseau, Denise M., Batt, Rosemary

Journal:

The Academy of Management Perspectives (AMP)

Year:

2007

Language:

english

File:

PDF, 105 KB

english, 2007

29

Work Organization, Technology, and Performance in Customer Service and Sales

Journal:

Industrial and Labor Relations Review

Year:

1999

Language:

english

File:

PDF, 2.32 MB

english, 1999

30

The Economic Pay-Offs to Informal Training: Evidence from Routine Service Work

Xiangmin Liu and Rosemary Batt

Journal:

Industrial and Labor Relations Review

Year:

2007

Language:

english

File:

PDF, 2.40 MB

english, 2007

31

The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers || The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers: Introduction to a Special Issue of the "Industrial & Labor Relations Review"

Rosemary Batt, David Holman and Ursula Holtgrewe

Journal:

Industrial and Labor Relations Review

Year:

2009

Language:

english

File:

PDF, 3.93 MB

english, 2009

32

[Advances in Entrepreneurship, Firm Emergence and Growth] Managing People in Entrepreneurial Organiztions Volume 5 || Performance and growth in entrepreneurial firms: Revisiting the union-performance relationship

Year:

2002

Language:

english

File:

PDF, 566 KB

english, 2002

33

The service-profit chain in call centre services

Chicu, Dorina, Valverde, Mireia, Ryan, Gerard, Batt, Rosemary

Journal:

Journal of Service Theory and Practice

Year:

2016

Language:

english

File:

PDF, 341 KB

english, 2016

34

Letter from the ILR Review Editors

Batt, Rosemary, Kahn, Lawrence

Journal:

Industrial and Labor Relations Review

Year:

2016

Language:

english

File:

PDF, 338 KB

english, 2016

35

Fatal haemolytic anaemia secondary to clostridium perfringens - A case report

Batt, Tracey J., Harrup, Rosemary A., Johnston, Anna M.

Journal:

Year:

2014

Language:

english

File:

PDF, 41 KB

english, 2014

36

The 70th Anniversary of the ILR Review

Batt, Rosemary, Kahn, Lawrence

Journal:

Industrial and Labor Relations Review

Year:

2017

Language:

english

File:

PDF, 362 KB

english, 2017

37

Managing Customer Services: Human Resource Practices, Quit Rates, and Sales Growth

Journal:

The Academy of Management Journal

Year:

2002

Language:

english

File:

PDF, 1.06 MB

english, 2002

38

Service Management and Employment Systems in U.S. and Indian Call Centers

Batt, Rosemary L., Doellgast, Virginia, Kwon, Hyungi

Journal:

Brookings Trade Forum

Year:

2005

File:

PDF, 281 KB

2005

39

The Role of the Oral Healthcare Team in Identification of Type 2 Diabetes Mellitus: A Systematic Review

Yonel, Zehra, Batt, Joanna, Jane, Rosemarie, Cerullo, Enzo, Gray, Laura J, Dietrich, Thomas, Chapple, Iain

Journal:

Current Oral Health Reports

Year:

2020

File:

PDF, 389 KB

2020

40

Path Dependency Versus Social Unionism in Healthcare: Bringing Employers Back In

Batt, Rosemary, Kallas, John, Appelbaum, Eileen

Journal:

Work and Occupations

Year:

2020

File:

PDF, 286 KB

2020

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